FINANCIAL SERVICES GUIDE

Parker Financial: Financial Services Guide Part 1


Version 1
30 September 2021

LICENSEE

Parker Wealth Management Pty Ltd (AFSL 519344)

This Financial Services Guide (FSG) is authorised for distribution by Parker Wealth Management.

CORPORATE AUTHORISED REPRESENTATIVE

BLA Parker Pty Ltd (ASIC# 1292740 ABN 68 651 628 072)

BLA Parker Pty Ltd acts on behalf of Parker Wealth Management who is responsible for the services that they provide.

YOUR FINANCIAL ADVISER

Your financial adviser is a director or employee of BLA Parker Pty Ltd.

Their details are set out in an Adviser Profile which is Part 2 of this FSG.

Your financial adviser is an Authorised Representative of BLA Parker Pty Ltd. They act on behalf of Parker Wealth Management who is responsible for the services that they provide.

CONTACT DETAILS

9 Victoria Street
Hall ACT 2618

T +61 (0)2 6225 8200
F +61 (0)2 6225 8222
W www.blapl.com.au

PURPOSE OF THIS FSG

This FSG will help you decide whether to use the services that we* offer. It contains information about:

  • The services we offer and their cost
  • Any conflicts of interest which may impact the services
  • How we are remunerated
  • How we deal with complaints if you are not satisfied with our services.

* In this document ‘we’ refers to Parker Financial Services and your financial adviser.

PARKER WEALTH MANAGEMENT

Parker Wealth Management holds an Australian Financial Services Licence. It is required to comply with the obligations of the Corporations Act and the conditions of its licence.

This includes the need to have adequate compensation arrangements in place with a Professional Indemnity insurer for the financial services that it and its current and past representatives provide.

OUR SERVICES

We are authorised to provide personal advice and dealing services as specified in the Adviser Profile which is Part 2 of this FSG.

THE FINANCIAL ADVICE PROCESS

We recognise that the objectives and personal circumstances of each client are different.

Where we provide personal advice, we will listen to you to understand your objectives and circumstances. We will also ask questions to make sure we provide advice which is in your best interests.

When we first provide personal advice to you it will be explained thoroughly and documented in a Statement of Advice (SOA) which you can take away and read.

The SOA will explain the basis for our advice, the main risks associated with the advice, the cost to you of implementing the advice, the benefits we receive and any conflicts of interest which may influence the advice.

At all times you are able to contact us and ask questions about our advice and the products we recommend.

For administration platforms, managed funds and personal risk insurance products we will provide you with a Product Disclosure Statement (PDS) or link to the PDS. This contains information to help you understand the product being recommended.

You can provide instructions to us in writing, via phone or via email. In some cases, we may require you to provide signed instructions.

We may provide further advice to you to keep your plan up to date for changes in your circumstances, changes in the law and changes in the economy and products.

If we provide further advice, it will be documented in a Record of Advice (ROA) which we retain on file. You can request a copy of the ROA document at any time up to 7 years after the advice is provided.

FEES

All fees are payable to BLA Parker Pty Ltd.

Initial Fees

The Advice Preparation fee includes meeting with you, the time we take to determine our advice and the production of the SOA. It is based on the scope and complexity of advice provided to you. We will agree the fee with you before providing you with advice.

If you decide to proceed with our advice, we may charge an Implementation fee for the time we spend assisting you with implementation. We will let you know what the fee will be in the SOA.

Ongoing Advice and Services Agreements

Our annual Advice will be commensurate to the level of service that we provide you and the complexity of the advice provided. We will typically charge an ongoing fee which is agreed with you at the commencement of each anniversary year. The fees will be deducted monthly from your account managed by us. You can elect to enter into a 12 month Advice and Services Agreement in order to receive advice services and reviews of your financial plan. Details of the services will be set out in your 12 month Advice and Services Agreement.

Referral Fees

In some situations, we may pay a fee to external parties who have referred you to us. The referral arrangements and any payments will be disclosed in full when we provide you with an SOA.

COMMISSIONS

We may receive insurance commissions and other benefits from some product providers. Commissions or benefits vary depending on the recommended product but will be clearly documented in the SOA or ROA.

Insurance Commissions

BLA Parker may receive a one-off upfront commission when you take out an insurance policy we recommend. We may also receive an ongoing commission payment for as long as you continue to hold the policy.

Other Benefits

We may receive other non-monetary benefits from product providers such as training, meals and entertainment. Details of any benefits received above $100 will be maintained on a register which is available to you on request.

ADVISER REMUNERATION

The directors and owners of the practice are remunerated through the profits that the practice makes.

Employees of the practice are paid a salary. They may also receive a performance bonus which is based on a number of criteria including the profits that the practice makes.

CONFLICTS OF INTEREST

Your financial adviser may recommend investments in shares that they hold or may hold in the future. You will be advised where a conflict of interest may exist and how the conflict will be managed.

MAKING A COMPLAINT

We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us, send an email or put your complaint in writing to our office. There is information on our website about how we deal with complaints.

If you are not satisfied with our response, then you can refer your complaint to the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. AFCA provides a fair and independent complaint resolution service which is provided to you free of charge.

YOUR PRIVACY

We are committed to protecting your privacy.

We have a Privacy Policy which sets out how we collect, hold, use and disclose your personal information. It also sets out how you can access the information we hold about you, how to have it corrected and how to complain where you are not satisfied with how we have handled your personal information.

Our Privacy Policy is available on our website.




Parker Financial: Financial Services Guide Part 2


Version 1
30 September 2021
These Adviser Profiles have been authorised for distribution by Parker Wealth Management Pty Ltd and are to be read in conjunction with the Parker Financial: Financial Services Guide (FSG) Part 1, Version 1 dated 30 September 2021. These Adviser Profiles forms part of the FSG.

1. DYON KEIL

Authorised Representative

Dyon Keil (ASIC# 001006910)

Corporate Authorised Representative

BLA Parker Pty Ltd
(ASIC# 1292740 ABN 68 651 628 072)

About your adviser

Dyon Keil is a Financial Adviser and Authorised Representative of BLA Parker Pty Ltd, which is a Corporate Authorised Representative of Parker Wealth Management Pty Ltd (AFSL# 519344).

Dyon has over 13 years’ experience in the financial services industry. During this time, he has advised clients from a broad range of backgrounds, providing guidance through the complex superannuation and investment environments whilst tax effectively building their wealth.

He understands life is busy and many clients do not have either the time or the knowledge required to maximise their financial situation.

Over the years, Dyon has found the essence to providing quality advice is having quality discussions with clients – understanding what they want and need to achieve financial security in their lifetime. He believes in a long-term view, maintaining trusted relationships and being a primary point of contact when legislative or personal circumstances change. In addition, he focusses on providing advice in easy-to-understand terms that are clear and concise.

Qualifications

Graduate Diploma of Financial Planning
Advanced Diploma of Financial Services (Financial Planning)
Diploma of Financial Services (Financial Planning)
Diploma of Financial Markets
A Financial Planner AFP®

Professional Memberships

Financial Planning Association of Australia (FPA)

Services

Dyon is authorised to provide personal advice and dealing services in the following areas:

  • Superannuation
  • Retirement planning
  • Portfolio management
  • Managed investments

2. JAMES RAWLINGS

Authorised Representative

James Rawlings (ASIC# 001004799)

Corporate Authorised Representative

BLA Parker Pty Ltd
(ASIC# 1292740 ABN 68 651 628 072)

About your adviser

James Rawlings is a Financial Adviser and Authorised Representative of BLA Parker Pty Ltd, which is a Corporate Authorised Representative of Parker Wealth Management Pty Ltd (AFSL# 519344).

James has 25 years’ experience in large financial institutions (MLC, NAB and CBA) as well as boutique firms.

James focuses on building and protecting clients’ wealth during pre and post retirement. Seeing clients’ family situations change for the better is what ultimately motivates him and he is proud that many clients have been with him for 15+ years.

Financial advice to James is not just about simple return on investment, it is about real financial advice, helping people understand and take control of their personal situation to achieve their life goals.

James is very pleased to be at Parker BLA as it is self-licenced and unaligned to a bank or funds management company which ensures clients’ goals and aspirations are the number one priority.

James grew up in Albury, attended university and started his career in Brisbane prior to moving to Canberra nearly 20 years ago. He is married to Louise, a senior public servant, and they have three children. James is active in the local Canberra community including as a Menslink mentor and his weekends are spent attending kids’ sport, attempting to grow vegetables and enjoying the odd red wine.

He has been a guest lecturer at the University of Canberra in financial planning.

James's clients have a sense of security that comes with having a long term relationship based on trust, working together to build a financial plan with real and achievable goals and sharing their journey towards achieving them.

Qualifications

Bachelor of Business
Bachelor of Arts (Econ)
Diploma of Financial Planning
A Certified Financial Planner™

Professional Memberships

Financial Planning Association of Australia (FPA)

Services

James is authorised to provide personal advice and dealing services in the following areas:

  • Superannuation
  • Retirement planning
  • Portfolio management
  • Managed investments




Barnett Lilley & Associates: Financial Services Guide for Stephen Barnett


The Financial Services Guide (FSG) is intended to inform both our potential and existing clients of certain basic matters relating to our relationship, prior to us providing you with a financial service. You have the right to ask us about our charges, the type of advice we will give you, and what you can do if you have a complaint about our services. This Financial Services Guide (FSG) is intended to inform you of certain basic matters relating to our relationship, prior to us continuing to provide you with a financial service. It is intended that this FSG should assist you in determining whether to continue to use any of the services described below. You should also be aware that you are entitled to receive a Statement of Advice whenever we provide you with any advice which takes into account your objectives, financial situation and needs. The Statement of Advice will contain the advice, the basis on which it is given and information about fees, commissions and associations which may have influenced the provision of the advice. In the event we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the particular product which will enable you to make an informed decision in relation to the acquisition of that product. The matters covered by the FSG include:

  • who we are
  • how we can be contacted
  • what services we are authorised to provide
  • how we (and any other relevant parties) are remunerated
  • details of any potential conflicts of interest
  • and details of our internal and external dispute resolution procedures and how you can access them.
It is intended that this FSG should assist you in determining whether to
continue to use any of the services described below.

You should also be aware that you are entitled to receive a Statement of
Advice whenever we provide you with any advice which takes into
account your objectives, financial situation and needs. The Statement of
Advice will contain the advice, the basis on which it is given and
information about fees, commissions and associations which may have
influenced the provision of the advice.

In the event we make a recommendation to acquire a particular financial
product (other than securities) or offer to issue or arrange the issue of a
financial product, we must also provide you with a Product Disclosure
Statement containing information about the particular product which will
enable you to make an informed decision in relation to the acquisition of
that product.

Key information is set out in answer to the following questions:
1. BEFORE YOU GET ADVICE

Who is my adviser? Your adviser is Stephen Barnett who is Director and Representative of
Barnett Lilley & Associates Pty Ltd.
Stephen has worked as a financial consultant since May of 1996 after
some 13 years in superannuation administration and policy with the
Australian Public Service (APS). During his APS career Stephen
occupied senior positions with ComSuper, the Insurance and
Superannuation Commission, and the superannuation policy section of
the Australian Taxation Office.
Stephen also worked for the Queensland Public Service, during which
time he was head of administration of Qsuper, State Super, and Go
Super.
His practical and technical experience provides him with a complete
knowledge of the intricacies applicable to the specifics of the APS
superannuation arrangement as well as the broader retirement and
taxation considerations of retirement incomes policy.
In addition to holding the degree of Bachelor of Commerce (Banking &
Finance) and the Diploma of Financial Planning, Stephen has completed
his Masters of Commerce. Stephen has been listed as a Certified
Financial Planner by the Financial Planning Association.
Who will be responsible forthe advice given to me?
Stephen Barnett is a representative of Barnett Lilley & Associates Pty
Ltd who is therefore responsible to you for any financial services your
adviser provides.
Barnett Lilley & Associates Pty Ltd is a financial consultancy firm,
licenced to deal in securities by the Australian Securities and Investment
Commission (AFSL No 237915). Stephen Barnett is also a member of
the Financial Planning Association, an organisation that seeks to set
industry standards for members in relation to education qualifications,
professional conduct and ethics.
Barnett Lilley & Associates Pty Ltd is a member of the industry disputes
resolution scheme – Australian Financial Complaints Authority Limited.
What financial services are available to me?
There has been careful consideration of the type of services that BL&A
will provide, and the most efficient way of providing these services. We
believe that financial services can be categorised as essential and
peripheral.
Essential services are those that we intend to provide directly to our
clients. These services are those that we have specialist skills in, and
are therefore able to add value when personally providing them to our
clients.
These services include:
• superannuation fund/benefit analysis
(particularly government schemes);
• remuneration strategies;
• taxation strategies;
• investment strategies; and
• assessing strategic opportunities that may arise.
We only recommend an investment to you after considering its suitability
for your individual investment objectives, financial situation and needs.
Full financial plans are not undertaken and advice is limited to the
services as listed above.

Peripheral services are those that we believe can be done more
effectively if they are outsourced to other specialists. Just as we have
expertise in the specific areas outlined above, it makes sense to use the
specialist skills of others in matters that we do not specialise in. These
peripheral services include accounting, legal and estate matters,
insurance, and stockbroking.

Clients who have placed investments with BL&A will receive a regular
newsletter which will cover issues of relevance. In addition to the
newsletter, seminars will be conducted for clients from time to time when
issues of importance arise. What is the Financial Planning Process?
Our aim is to ensure that you receive quality advice tailored to your
specific requirements. The following financial planning process is in
place to ensure that you receive the benefit of proper disclosure, that
your adviser is able to ascertain critical and timely information about
your actual circumstances and can provide you with appropriate advice
that is designed to meet your best interests. Step one. You have been provided with this FSG.

Step two. You may be asked to complete our “Fact Find” prior to the appointment.
This provides us with information about your relevant personal
circumstances (i.e. information about your goals, objectives, financial
situation and needs), so your adviser can provide you with appropriate
advice. The information collected will form the basis for any advice
provided by your adviser.
Step three. You will meet with your adviser and a solution will be tailored to your
relevant personal circumstances.
Step four. A Statement of Advice (SoA) will be prepared by your adviser and
provided to you. The SoA sets out the adviser’s recommendations and
the basis for those recommendations. If the SoA makes
recommendations concerning investments, the SoA will contain details
of the costs associated with these investments.
Step five. Where an SoA makes recommendations concerning the investment of
funds, subject to your agreement and instructions, the
recommendations will be implemented.
Step six. Where an investment is made, it will be reviewed and revised at regular
intervals as agreed by you, or when circumstances change.

How are fees calculated and paid?
BL&A operate on a fee for service basis, charging an hourly rate of $325
for work performed. This is inclusive of GST.

This rate will apply to all work performed by Stephen. Under
Corporations law, Barnett Lilley & Associates Pty Ltd are legally obliged
to provide all recommendations in writing. The time spent in preparing
these recommendations will also be charged at the rate of $325 per
hour. We are able to provide an estimate of the time required for given
types of work.

Where our advice extends to making investment recommendations, the
client will be offered the option of paying an ongoing adviser fee to cover
all ongoing monitoring, reviews, and dealings with the investment.
Alternatively, the client may opt to continue paying for our ongoing
involvement on our hourly fee basis. Additional detail regarding these
two options and the costs involved would be provided before the client
invests funds.

Barnett Lilley & Associates Pty Ltd has adopted the Investment &
Financial Services Association (IFSA)/Financial Planning Association
(FPA) Industry Code of Conduct on Alternative Remuneration in the
Wealth Management Industry. As an FPA member, an ‘Alternative Form
of Remuneration Register’ is available which outlines the alternative
forms of remuneration which are paid and received from givers and
receivers. Registers are maintained by Fund Managers, IDSP (platform)
providers, Representatives and Licensees. Our registers are available
for inspection on request and on our website.

Do you have Professional Indemnity Insurance?
Barnett Lilley & Associates Pty Ltd has professional indemnity Insurance
cover of $2,500,000 for any one claim and $5,000,000 in the aggregate,
with the availability of one reinstatement, to cover business risks for
giving advice.

2. WHEN YOU GET OUR ADVICE

Do I get detailed information about the costs associated with investing?
Yes. You have the right to know about details of all associated costs
when investments are recommended.

We will provide you with a Statement of Advice containing details of our
fees and payments when we make specific recommendations.

Will you give me advice which is suitable to my investment needs and
financial situation?

Yes. But you need to provide us with a list of your personal objectives,
details of your current financial situation and any relevant information,
so that we can offer you the most appropriate advice possible.

You have the right not to divulge this information to us, if you do not wish
to do so. In that case, we are required to warn you about the possible
consequences of us not having your full personal information. You
should read the warnings carefully.

What information do you maintain in my file and can I examine my file?
We maintain a record of your personal profile including details of your
investment objectives, financial situation and needs. We also maintain
records of any recommendations made to you. If you wish to examine
your file, ask us and we will make the arrangements.

Can I tell you how I wish to instruct you to buy or sell my investment?
Yes. You may specify how you would like to give us instructions - for
example by telephone, fax or other means.

3. IF YOU HAVE ANY COMPLAINTS

Who can I complain to if I have a complaint about the financial service?
If you have any complaint about the service provided to you, you should
take the following steps:

Complete a ‘Complaint Form’ which is available on our web site and
send it to Barnett Lilley & Associates Pty Ltd together with any relevant
documents to PO Box 343, Hall ACT 2618 or email
‘clients@blapl.com.au’. We will attempt to resolve the complaint as
soon as possible and in line with our Dispute Resolution process.

If you are not satisfied with the outcome you can contact the Australian
Financial Complaints Authority on their toll free number 1800 931 678.
Alternatively, you may prefer to write to the Australian Financial
Complaints Authority:

Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Freecall 1800 931 678
Fax 03 9613 6399
Email info@afca.org.au
Website www.afca.org.au

Please Note: The Australian Financial Complaints Authority is a free
service and fully paid for by its members. We are a member of this
scheme.

The Australian Securities and Investment Commission (ASIC) also has
a freecall infoline on 1300 300 630 which you may use to make a
complaint and obtain information about your rights.

The Financial Planning Association of Australia Limited is the
professional body representing most of Australia’s licensed financial
planners and advisers.

Their address is GPO Box 4285, Sydney NSW 2001 and they can be
contacted on 1300 337 301.




Barnett Lilley & Associates: Financial Services Guide for Scott Lilley


The Financial Services Guide (FSG) is intended to inform both our potential and existing clients of certain basic matters relating to our relationship, prior to us providing you with a financial service. You have the right to ask us about our charges, the type of advice we will give you, and what you can do if you have a complaint about our services.This Financial Services Guide (FSG) is intended to inform you of certain basic matters relating to our relationship, prior to us continuing to provide you with a financial service. It is intended that this FSG should assist you in determining whether to continue to use any of the services described below. You should also be aware that you are entitled to receive a Statement of Advice whenever we provide you with any advice which takes into account your objectives, financial situation and needs. The Statement of Advice will contain the advice, the basis on which it is given andinformation about fees, commissions and associations which may haveinfluenced the provision of the advice. In the event we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the particular product which will enable you to make an informed decision in relation to the acquisition of that product. The matters covered by the FSG include:

  • who we are
  • how we can be contacted
  • what services we are authorised to provide
  • how we (and any other relevant parties) are remunerated
  • details of any potential conflicts of interest
  • and details of our internal and external dispute resolution procedures and how you can access them.
1. BEFORE YOU GET OUR ADVICE Who is my adviser? Your adviser is Scott Lilley who is an Authorised Representative of
Barnett Lilley & Associates Pty Ltd.

Scott is a Certified Financial Planner (CFP). He has a Bachelor of
Commerce in Management Sciences from the University of Canberra, a
Financial Planning Diploma from the Royal Melbourne Institute of
Technology and has worked as a financial planner since 1996.

Who will be responsible for the advice given to me?
Scott Lilley is an authorised representative of Barnett Lilley & Associates
Pty Ltd who is therefore responsible to you for any financial services
your adviser provides.

Barnett Lilley & Associates Pty Ltd is a financial consultancy firm,
licenced to deal in securities by the Australian Securities and Investment
Commission. (AFSL No 237915) The firm is also a principal member of
the Financial Planning Association, an organisation that seeks to set
industry standards for members in relation to education qualifications,
professional conduct and ethics.

Barnett Lilley & Associates Pty Ltd is a member of the industry disputes
resolution scheme – Australian Financial Complaints Authority Limited.

What financial services are available to me?
There has been careful consideration of the type of services that BL&A
will provide, and the most efficient way of providing these services. We
believe that financial services can be categorised as essential and
peripheral.

Essential services are those that we intend to provide directly to our
clients. These services are those that we have specialist skills in, and
are therefore able to add value when personally providing them to our
clients.

These services include:
• superannuation fund/benefit analysis
(particularly government schemes);
• remuneration strategies;
• taxation strategies;
• investment strategies; and
• assessing strategic opportunities that may arise.

We only recommend an investment to you after considering its suitability
for your individual investment objectives, financial situation and needs.
Full financial plans are not undertaken and advice is limited to the
services as listed above.

Peripheral services are those that we believe can be done more
effectively if they are outsourced to other specialists. Just as we have
expertise in the specific areas outlined above, it makes sense to use the
specialist skills of others in matters that we do not specialise in. These
peripheral services include accounting, legal and estate matters,
insurance, and stockbroking.

Clients who have placed investments with BL&A will receive a regular
newsletter which will cover issues of relevance. In addition to the
newsletter, seminars will be conducted for clients from time to time when
issues of importance arise.

What is the Financial Planning Process?
Our aim is to ensure that you receive quality advice tailored to your
specific requirements. The following financial planning process is in
place to ensure that you receive the benefit of proper disclosure, that
your adviser is able to ascertain critical and timely information about your
actual circumstances and can provide you with appropriate advice that
is designed to meet your best interests. Step one. You have been provided with this FSG.

Step two. You may be asked to complete our “Fact Find” prior to the appointment.
This provides us with information about your relevant personal
circumstances (i.e. information about your goals, objectives, financial
situation and needs), so your adviser can provide you with appropriate
advice. The information collected will form the basis for any advice
provided by your adviser.
Step three. You will meet with your adviser and a solution will be tailored to your
relevant personal circumstances.
Step four. A Statement of Advice (SoA) will be prepared by your adviser and
provided to you. The SoA sets out the adviser’s recommendations and
the basis for those recommendations. If the SoA makes
recommendations concerning investments, the SoA will contain details
of the costs associated with these investments.
Step five. Where an SoA makes recommendations concerning the investment of
funds, subject to your agreement and instructions, the recommendations
will be implemented.
Step six. Where an investment is made, it will be reviewed and revised at regular
intervals as agreed by you, or when circumstances change.

How are fees calculated and paid?
BL&A operate on a fee for service basis, charging an hourly rate of $325
for work performed. This is inclusive of GST.

This rate will apply to all work performed by Scott. Under Corporations
law, Barnett Lilley & Associates Pty Ltd are legally obliged to provide all
recommendations in writing. The time spent in preparing these
recommendations will also be charged at the rate of $325 per hour. We
are able to provide an estimate of the time required for given types of
work.

Where our advice extends to making investment recommendations, the
client will be offered the option of paying an ongoing adviser fee to cover
all ongoing monitoring, reviews, and dealings with the investment.
Alternatively, the client may opt to continue paying for our ongoing
involvement on our hourly fee basis. Additional detail regarding these
two options and the costs involved would be provided before the client
invests funds.

Barnett Lilley & Associates Pty Ltd has adopted the Investment &
Financial Services Association (IFSA)/Financial Planning Association
(FPA) Industry Code of Conduct on Alternative Remuneration in the
Wealth Management Industry. As an FPA member, an ‘Alternative Form
of Remuneration Register’ is available which outlines the alternative
forms of remuneration which are paid and received from givers and
receivers. Registers are maintained by Fund Managers, IDSP (platform)
providers, Representatives and Licensees. Our registers are available
for inspection on request and on our website.

Do you have Professional Indemnity Insurance?
Barnett Lilley & Associates Pty Ltd has professional indemnity Insurance
cover of $2,500,000 for any one claim and $5,000,000 in the aggregate,
with the availability of one reinstatement, to cover business risks for
giving advice.

2. WHEN YOU GET OUR ADVICE

Do I get detailed information about the costs associated with investing?
Yes. You have the right to know about details of all associated costs
when investments are recommended.

We will provide you with a Statement of Advice containing details of our
fees and payments when we make specific recommendations.

Will you give me advice which is suitable to my investment needs and
financial situation?

Yes. But you need to provide us with a list of your personal objectives,
details of your current financial situation and any relevant information,
so that we can offer you the most appropriate advice possible.

You have the right not to divulge this information to us, if you do not wish
to do so. In that case, we are required to warn you about the possible
consequences of us not having your full personal information. You
should read the warnings carefully.

What information do you maintain in my file and can I examine my file?
We maintain a record of your personal profile including details of your
investment objectives, financial situation and needs. We also maintain
records of any recommendations made to you. If you wish to examine
your file, ask us and we will make the arrangements.

Can I tell you how I wish to instruct you to buy or sell my investment?
Yes. You may specify how you would like to give us instructions - for
example by telephone, fax or other means.

3. IF YOU HAVE ANY COMPLAINTS

Who can I complain to if I have a complaint about the financial service?
If you have any complaint about the service provided to you, you should
take the following steps:

Complete a ‘Complaint Form’ which is available on our web site and
send it to Barnett Lilley & Associates Pty Ltd together with any relevant
documents to PO Box 343, Hall ACT 2618 or email
‘clients@blapl.com.au’. We will attempt to resolve the complaint as
soon as possible and in line with our Dispute Resolution process. See
further details of this process on our Web Site www.blapl.com.au. –
Complaint Resolution Guide for Clients.

If you are not satisfied with the outcome you can contact the Australian
Financial Complaints Authority (AFCA) on their toll free number 1800
931 678. Alternatively, you may prefer to write to the Australian
Financial Complaints Authority:

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne Vic 3001
Freecall 1800 931 678
Fax 03 9613 6399
Email info@afca.org.au
Website www.afca.org.au

Please Note: The Australian Financial Complaints Authority is a free
service and fully paid for by its members. We are a member of this
scheme.

The Australian Securities and Investment Commission (ASIC) also has
a freecall infoline on 1300 300 630 which you may use to make a
complaint and obtain information about your rights.

The Financial Planning Association of Australia Limited is the
professional body representing most of Australia’s licensed financial
planners and advisers.

Their address is GPO Box 4285, Sydney NSW 2001 and they can be
contacted on 1300 337 301.

Barnett Lilley & Associates Pty Ltd
Financial Consultants
A.F.S.L. No 237915

Dated: 06th November 2018